Actionable alerts • Clear escalation • Built to support hardware at scale
Monitoring Service
Overview
We’re building a monitoring service that treats security like infrastructure: minimize noise, detect real issues, escalate clearly, and keep systems healthy over time. This is designed to support deployments that include cameras, alarm systems, access control, and site networking.
Actionable
Alerts tuned to reduce false positives
Operational
Clear playbooks and escalation paths
Lifecycle
Health checks, logs, and service history
What we monitor
Not just alarms—system health and operational risk signals.
Alarm + Intrusion
Alarm Events & Zone Activity
- Arming/disarming events and exceptions
- Priority alarm signals and verification workflows
- Operational notes and customer contact rules
Access Control
Door Events & Exceptions
- Door forced/held-open (policy-based)
- Credential exceptions and audit events
- Operational event reporting for admins
Video & Edge
Camera & Recorder Health
- Offline/online state, storage pressure, recording integrity
- Critical device health signals and trend warnings
- Field service notes and replacement readiness
Networking
Site Connectivity & Wi-Fi
- Uplink status and tunnel/VPN readiness
- Power events, switch health, critical AP uptime
- Service-impacting alerts first (not vanity metrics)
How it works
A simple lifecycle: onboard → tune → operate → improve.
1
Onboard the site
Define contacts, call trees, schedules, site risks, and what “actionable” means for that environment.
2
Tune alerting
Reduce noise by tightening thresholds and prioritizing events that indicate real risk or real downtime.
3
Operate with playbooks
Every event has a response: verify, escalate, dispatch, document, and close with clear notes.
4
Improve continuously
We use service history and trend signals to prevent repeat issues and improve the next deployment.
Escalation & response
Clear tiers so customers know exactly what happens next.
Tier 1
Notify
Non-critical events and operational awareness.
Tier 2
Verify
Confirm conditions and follow site playbooks.
Tier 3
Escalate / Dispatch
Critical events trigger rapid escalation paths.
Operations & QA
- Documentation: every event includes notes, timestamps, and closure reason
- Health checks: periodic checks for recording integrity, storage, connectivity, and power events
- Service history: equipment lifecycle tracking for replacements and upgrades
- Security posture: least-privilege access, audit-minded operations
Partner fit
If you manufacture hardware or integrate systems at scale, we can align deployments with monitoring from day one.
Want to discuss pilot deployments, monitoring workflows, or integration requirements?
Start with the partner intake form.